Company Policies


Moonlighting In Tech Policies

  • Scheduling: Scheduling in advance when possible will help us to server our clients better. Our latest scheduled daytime appointment is 3:00 PM.
  • Same Day Service Request: We reserve the right to add an emergency fee to any same day appointment booked. We will inform you of any same day scheduling fees at the time of your appointment.
  • Cancellations: Please make cancellations no later than 24 hours from appointment start time so we can accommodate other clients. Cancellations the same day of service will incur a $50 fee. Cancellations within 2 hours of appointment start time will incur a 1 hour charge at our normal hourly rates.
  • On-Site/Remote Work: All on-site appointments and evaluations have a minimum of 2 hours. Remote clients have a minimum of 30 minutes. Phone calls, conference calls, email support and research are all part of remote support and are billable.
  • On-Site Additional Work: We reserve the right to schedule a follow-up appointment for additional work requested while we are on-site for a scheduled appointment as to better serve all our customers in a timely manner.
  • Evening/Weekend Work will need approval from both Moonlighting In Tech and client via email and will incur our evening/weekend rates as per our website, including travel charges.
  • Terms: All of our rates on our website are per man hour and are due upon receipt of work performed, unless other arrangements are made in advance of appointment.
  • Terms of Payment: Initial visit to client requires payment at end of visit. Future billed work is billed as due upon receipt with payment via electronic funds transfer, check or credit card. If payment is not made within the agreed terms an additional charge of $25/month is due per overdue invoice past 30 days. Recurring monthly charges, if any, will accrue with the additional $25/month past due rate until account is made current. If a payment delay is anticipated, please contact Moonlighting In Tech to discuss potential problems in advance. If problems are anticipated, we may be able to accommodate an alternate arrangement. If a client does not adhere to the payment terms, Moonlighting In Tech may convert client to retainer-based billing, whereas Moonlighting In Tech will only provide services if there is a retainer balance which will cover services to be performed.
  • Payment for Purchases of Goods or Subscription Services: The invoice for any hardware, software or subscription services that Moonlighting In Tech provides will be due upon receipt. Payment for hardware purchases will be due upon installation. If payment is not made additional charges and late fees from Terms of Payment will be applied. Moonlighting In Tech has the right to cancel subscriptions for lack of payment.

If for any reason you have a concern about the work performed, please email us within 48 hours of your initial appointment when the work was performed so we can discuss any issues.

For any scheduling or billing inquiries please email rebecca@moonlightingintech.com. For emergencies please contact Brian 678-471-4700 or Rebecca 678-471-7105 via phone or text.